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Register — How To Guides


Overview

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OVERVIEW

By registering with ADESA.com, you will be able to take advantage of the many online services offered—both in lane and online. This guide will walk you through how to:
• Start a new registration
• Change an existing account

NOTE: Before you being the registration process, please make sure to have your AuctionACCESS information available as it is required to register.


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Getting started

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1. ACCESS ADESA.COM

• Click on the REGISTER button on the top navigation bar of the page.
• Click on the REGISTER NOW button on the right side of the page.





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For a new registration: Complete and submit the online registration form

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1. ENTER YOUR BUSINESS REGISTRATION INFORMATION

• Designate the location of your business: United States or Canada.



• Select the type of business you are registering: Franchise or Independent.
• From the drop down for TYPE OF DEALER, select either Franchise store or Independent.


• If Franchise store is selected, the Franchise list will populate below.
• Select the correct Franchise and enter the Franchise code.






NOTE: In section I: Eligible participant, fields in red are required information for the dealership.










NOTE: In section II: Authorized users, fields in red are required information for the user.





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Submit Registration

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2. SUBMIT REGISTRATION

• Click the SUBMIT REGISTRATION button when complete.



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Receive confirmation email

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3. RECEIVE CONFIRMATION EMAIL

• After you have completed the online registration form, an automated email will be sent to you.
• Check your email for submission confirmation.



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Complete registration

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4. COMPLETE REGISTRATION

• Customer Connection will then contact you to complete your registration information.





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For an existing account: Add or remove users

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1. ACCESS THE CHANGE SUBMISSION FORM

• Click on the CLICK HERE AND COMPLETE THE FORM link.



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Add an individual user

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2. ADD AN INDIVIDUAL USER

• Click the ADD AUTHORIZED USER radio button.
• Fill in all required fields.
• Click submit button when complete.





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Remove an individual user

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3. REMOVE AN INDIVIDUAL USER

• Click the REMOVE AUTHORIZED USER radio button.
• Fill in all required fields.
• Click submit button when complete.








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Complete registration

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4. COMPLETE REGISTRATION

• Customer Connection will then contact you to complete your registration information.



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Download ADESA Register step-by-step guide

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Register step-by-step guide

Click here to download [1.0 MB]        


  • Step-by-step Guide - Register








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CarsArrive


Overview of CarsArrive Network

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Overview of CarsArrive Network

You see a car you like but you have no idea how you’re going to get it to your dealership? No problem! Just select CarsArrive Network as your transportation option on the Bid / Buy Page and select the destination from the destination dropdown and you will be provided with a transportation price on the spot. For deliveries within 75 miles, an Expedited Transport rate is offered with guaranteed delivery within 1-2 business days.

Why choose CarsArrive Network to transport your vehicle?

  1. Every transaction guaranteed
  2. Centralized payment
  3. Use your floor plan – Maximize your buying power and conserve cash
  4. Liability and Insurance Protection
  5. 24/7 tracking and delivery notification
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How it Works

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How it Works

On the buy page, choose “CarsArrive Arranged” as your transport option and select the destination of the vehicle from the dropdown menu. For transports of 75 miles or less, guaranteed expedited transport is offered.

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How much it costs

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How much it costs

The cost of transport is included in your vehicle purchase and can be put on your floor plan of choice*.

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See a list of floorplans that do not provide transport payment

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See a list of floorplans that do not provide transport payment

*These floorplans do not provide for transport payment:

CFC Flooring Line
Volvo Floorplan
Pre-owned Floorplan
Citizens Bank Floorplan
GM Financial Canada Floorplan
Ford Credit Floorplan - DealerBlock
BMW Floorplan - DealerBlock
Toyota Fin Svcs Floorplan

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How to see the status of your transport order

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How to see the status of your transport order

Would you like to check the status of your transport order? Click on the "MY ADESA" menu item and select "CarsArrive Network".

You will be directed to the CarsArrive Dealer Portal (www.carsarrivefast.com). Click on the "My Transports" menu item









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How to search for the transport order

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How to search for the transport order

Establish the search parameters for the transport order you are inquiring about

The system will provide you with the most up-to-date information on your transport order.









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Log in and get started with CarsArrive Network

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Log in and get started with CarsArrive Network

To log in and get started, click on https://www.carsarrivefast.com.

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Download the CarsArrive Network overview

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Download the CarsArrive Network overview

CarsArrive Network overview
Click here to download

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Frequently Asked Questions


How long will it take for me to receive delivery of my vehicle?

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You will be provided an estimated time of delivery at the time of transport purchase. There are many factors that affect transit time, including time lapse prior to release of vehicle (post sale inspection, payment processing, etc), weather issues, and the relative accessibility of the origin and or destination. While a vast majority of our transports deliver in a timely manner, exceptions can occur. CarsArrive has a Customer Care team whose sole function is to keep our clients informed of the progress of their transport orders and communicate delivery dates.

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What do I do if my vehicle arrives with unexpected condition issues?

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Call CarsArrive immediately at 1-866-457-2277 if you take delivery of a vehicle with unexpected condition issues (damage, missing items, etc). Our Damage Claims department will make the process of resolving your issue as quick and easy as possible.

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Can I ship personal items or household goods in my vehicle?

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No. Federal and State Department of Transportation (DOT) regulations prohibit the transport of household items in vehicles being transported by auto transport service providers. These items are also not covered by the transport service provider’s insurance. Any damage to your vehicle due to household goods shifting or breaking is not covered. Transport service providers will not conduct an inventory any personal items or household goods stored in the vehicle and will assume no responsibility.

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Can I ship vehicles that were not purchased from ADESA?

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Yes! CarsArrive provides transport for cars, vans, SUVs and light duty trucks coast-to-coast in the US and Canada. We are your one-stop vehicle transport solution.

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What number do I call if I have any questions or concerns?

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Call CarsArrive toll-free at 1-866-457-2277. The Customer Care team is available Monday – Friday from 5:30am to 5:00pm PST to take your call.

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Buy-Back Guarantee — How To Guides


Overview

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VEHICLES BACKED BY BUY-BACK GUARANTEE

EXPERIENCE PEACE OF MIND, MORE CONFIDENCE WITH OFF-SITE INVENTORY
Looking for additional protection when buying off-site inventory online? For only a small investment, you can have the extra piece of mind of being able to get your money back just in case:

• You change your mind.
• Your retail transaction falls through.
• You missed a disclosure on the Vehicle Details Page, Condition Report or Vehicle History Report.





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3 easy steps

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TAKE ADVANTAGE OF THE GUARANTEE TODAY. IN 3 EASY STEPS:



1. Find the inventory you want. Note that buy-back guarantees are only available on cars not being sold from physical auction locations, where other products and servies are available.
2. To add the 10-Day or 30-Day buy-back guarantee, on the BID/BUY Details page underneath the "Transport Options," select the box next to "Buy-Back Guarantee Options," then press "SAVE CHANGES".
3. Have the vehicle delivered to your location.





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After the purchase

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If you wish to keep the vehicle, nothing more is required.

If the vehicle qualifies for arbitration under ADESA's Terms and Conditions, please open an arbitration on the vehicle before requesting a buy back.

For vehicles that you wish to exercise the buy back for and qualify under the Terms of the Program, simply email buyback@openlane.com by the 10th calendar day after the purchase date.



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Download the buy-back guarantee guide

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Buy-back guarantee guide

Click here to download [0.7 MB]        


  • Buy-Back guarantee guide








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Terms and Conditions: 10-day

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TERMS OF PROGRAM

ADESA agrees that the following vehicles qualify for the buy-back guarantee program, and can be repurchased if in compliance with the following criteria:

THE POLICY COVERS:

• Reimbursement of vehicle purchase price capped at 104% of mileage-adjusted Black Book® Wholesale National Average price, as calculated on the online purchase date, not to exceed the actual purchase price at time of sale.
• Any fees including but not limited to buy fees, transportation, payment processing fees, taxes, or reconditioning fees are not reimbursable.

INELIGIBLE VEHICLES

• Vehicles sold "As-Is"
• Vehicles sold with frame damage announced.
• Vehicles with mileage in excess of 125,000 miles.
• Vehicles with sales prices greater than $40,000.
• Vehicles in excess of 10,000 lbs GVW.
• Specialty inventory including but not limited to commercial vehicles, off-road vehicles, ATVs, buses, equipment, forklifts, heavy-duty trucks, medium-duty trucks, marine, motorcycles, power sports, RV motorized, snowmobiles and trailers.

BUY BACK TERMS

By purchasing buy-back guarantee, Buyer agrees to all of the following terms and conditions:
• The request for buy back must be initiated by the Buyer by emailing buyback@openlane.com by the 10th calendar day after the online purchase date, with the purchase date being day 0.
• Vehicle must be paid for and located on the Buyer’s property when initiating the buy-back request.
• Buyer must not have transferred or sold the vehicle to a third person or entity at any time after the online purchase date.
• It will take approximately 5 days to confirm vehicle eligibility for buy back. A third party inspection will be ordered and reviewed by the program administrator to validate the condition versus the vehicle details at time of online purchase.
Conditions for eligibility of buy back include:

ο Vehicle must not have more than 250 additional miles on the odometer than at online purchase date.
ο Vehicle condition must be the same or better condition than indicated on Vehicle Details Page at the time of purchase.
ο Vehicle must not qualify for valid arbitration under ADESA's Terms &Conditions at the time of buy back request.

• Buy-back guarantee cannot be added or removed after purchase.
• Once buy back is confirmed, Buyer will be notified and refund will be processed within 24 to 48 hours after ADESA’s receipt of transferable title from Buyer.
• Vehicle will remain on Buyer’s lot after being repurchased under the buy-back guarantee program until the vehicle is picked up by a new buyer or its agent (a period of approximately 7 days after Buyer’s receipt of refund), and Buyer must support the remarketing process as necessary including but not limited to granting inspection access, providing photographs, facilitating vehicle pickup.
• Buyer must use commercially reasonable care in storing the vehicle safely, consistent with industry standards. Buyer is responsible for damage or loss of the vehicle after it has been repurchased until it is picked up from the buyer’s property.
• ADESA reserves the right to limit the number of vehicles for which any Buyer may purchase the buy back policy.



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Terms and Conditions: 30-day

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TERMS OF PROGRAM

ADESA agrees that the following vehicles qualify for the buy-back guarantee program, and can be repurchased if in compliance with the following criteria:

THE POLICY COVERS:

• Reimbursement of vehicle purchase price capped at 104% of mileage-adjusted Black Book® Wholesale National Average price, as calculated on the online purchase date, not to exceed the actual purchase price at time of sale.
• Eligible vehicles will be subject to a $400.00 deductible.
• Any fees including but not limited to buy fees, transportation, payment processing fees, taxes, or reconditioning fees are not reimbursable.

INELIGIBLE VEHICLES

• Vehicles sold "As-Is"
• Vehicles sold with frame damage announced.
• Vehicles with mileage in excess of 125,000 miles.
• Vehicles with sales prices greater than $40,000.
• Vehicles in excess of 10,000 lbs GVW.
• Specialty inventory including but not limited to commercial vehicles, off-road vehicles, ATVs, buses, equipment, forklifts, heavy-duty trucks, medium-duty trucks, marine, motorcycles, power sports, RV motorized, snowmobiles and trailers.

BUY BACK TERMS

By purchasing buy-back guarantee, Buyer agrees to all of the following terms and conditions:
• The request for buy back must be initiated by the Buyer by emailing buyback@openlane.com by the 30th calendar day after the online purchase date, with the purchase date being day 0.
• Vehicle must be paid for and located on the Buyer’s property when initiating the buy-back request.
• Buyer must not have transferred or sold the vehicle to a third person or entity at any time after the online purchase date.
• It will take approximately 5 days to confirm vehicle eligibility for buy back. A third party inspection will be ordered and reviewed by the program administrator to validate the condition versus the vehicle details at time of online purchase.
Conditions for eligibility of buy back include:

ο Vehicle must not have more than 250 additional miles on the odometer than at online purchase date.
ο Vehicle condition must be the same or better condition than indicated on Vehicle Details Page at the time of purchase.
ο Vehicle must not qualify for valid arbitration under ADESA’s Terms & Conditions at time of buy back request.

• Buy-back guarantee cannot be added or removed after purchase.
• Once buy back is confirmed, Buyer will be notified and refund will be processed within 24 to 48 hours after ADESA’s receipt of transferable title from Buyer.
• Vehicle will remain on Buyer’s lot after being repurchased under the buy-back guarantee program until the vehicle is picked up by a new buyer or its agent (a period of approximately 7 days after Buyer’s receipt of refund), and Buyer must support the remarketing process as necessary including but not limited to granting inspection access, providing photographs, facilitating vehicle pickup.
• Buyer must use commercially reasonable care in storing the vehicle safely, consistent with industry standards. Buyer is responsible for damage or loss of the vehicle after it has been repurchased until it is picked up from the buyer’s property.
• ADESA reserves the right to limit the number of vehicles for which any Buyer may purchase the buy back policy.



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Post-sale inspection


Overview

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EXPEREINCE EXTRA CONFIDENCE IN YOUR PURCHASES

Choose from 7-day & 14-day post-sale inspections
ADESA is bringing you more inventory with greater confidence. We provide you with the convenient option of selecting a post-sale inspection on units purchased from ADESA auction locations nationwide.

WHY PURCHASE A POST-SALE INSPECTION?

• Greater confidence in your purchase transaction
• Fewer surprises on delivery
• Opportunity to double-check key vehicle options and features

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What's included in your post-sale inspection

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WHAT'S INCLUDED IN YOUR POST-SALE INSPECTION?

There are two post-sale inspections available: a 7-day (Providing a 7-day arbitration window) and a 14-day (providing a 14-day arbitration window). The post-sale inspections will be completed by the ADESA processing auction, where they will perform a full visual inspection of the unit, as well as a test drive (where possible).

• Odometer verification
• Engine and transmission function and operation
• 4 X 4 system engagement (if so equipped)
• ABS and brake function (if light on)
• Electrical accessories checked for function (includes navigation, convertible tops, sunroof and automatic sliding doors, etc.)
• Emission control equipment present
• Air conditioning compressor engagement check
• SRS (supplemental restraint system/air bags) checked (if light on)
• Frame or unibody checked for damage
• Flood inspection

NOTE:
• The processing ADESA auction is responsible for the entire post-sale inspection process and will contact you with the result; if you have any questions during this process, please contact the auction directly.
• Vehicles will not be released for transport until the next business day after the post-sale inspection has been signed off.
• "AS-IS" vehicles will NOT be eligible for arbitration based on post-sale inspection results.

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How does it work?

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HOW DOES IT WORK?

1. ELIGIBLE VEHICLES: The search results will display a post-sale inspection icon if a post-sale inspection is available.
2. To request a post-sale inspection, simply select the appropriate box on the BID or AUTOBID page.
3. Upon winning the auction, please remit payment. Don’t wait for the post-sale inspection to be completed.
4. The processing ADESA auction is responsible for the entire post-sale inspection process and will contact you with the result once the post-sale inspection is completed; if you have any questions during this process, please do not hesitate to contact the auction directly.
5. Vehicles will not be released for transport until the next business day after the post-sale inspection has been signed off.

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Download post-sale inspection guide

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Download Post-sale Inspection Guide

Click here to download [0.7 MB]        


  • Post-sale Inspection Guide








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Terms and Conditions

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TERMS OF PROGRAM

ADESA POST-SALE INSPECTION POLICY:

ADESA offers dealers a 7-day or 14-day Post-Sale inspection at the dealer's election of service for a fee (see Post-sale inspection pricing schedule). ADESA will stand behind our post-sale inspection for the items checed (see post-sale inspection checklist) for the period of service purchased (7-days or 14-days).

The post-sale inspection is not part of ADESA's arbitration policy, but a separate service offering to provide added assurance and coverage to the buying dealer in their purchase.

VEHICLES QUALIFICATIONS:
Green Light ("Ride and Drive") vehicles sold with a selling price of under $50,000, at auction and on LiveBlock, are eligible for post-sale inspection. ADESA will provide an information-only report for vehicles selling for $50,001 and higher and for "AS-IS" vehicles to the buying dealer, however ADESA will provide no assurance beyond those given to the dealer under the NAAA national arbitration policy or ADESA "AS-IS" policy. Likewise, if a vehicle would be considered "AS-IS" under the ADESA "AS-IS" policy, but was designated Green Light ("Ride and Drive") by the seller, an information-only post-sale inspection report will be provided to the buyer.

POST-SALE INSPECTIONS CHECKLIST:
The following items are included as part of the post-sale inspection. The checklist applies to defects that are singularly $500 or more to repair or replace on vehicles sold at auction and $500 cumulative (including visible damage) on vehicles sold online in accordance with the NAAA national arbitration policy.
• Odometer verification
• Engine function and operation
• Transmission engages and functions
• 4X4 system engagement
• ABS/brakes function (if breake light is on)
• Flood inspection
• Electrical accessories checked for function on the following items if included on the vehicle:

ο Navigation
ο Convertible top
ο Sunroof
ο Automatic sliding doors
ο Power windows
ο Power seats/heated seats
ο Radio/CD/DVD player/entertainemnt system
ο Any electrical item over $500

• Emission control equipment present
• Air conditioning system compressor engagement
• Supplemental restraint system/air bags checked (if SRS/air bag light is on)
• Vehicle structure visually checked for damage (auction is not liable for frame damage that could not be detected through a visual inspection)

POST-SALE INSPECTION COVERAGE
• The post-sale inspection is not insurance or a guaranteed buy-back policy, but a mechanical inspection performed by a trained service technician to provide greater assurance in the buyer's purchase related to the intems on the post-sale inspection checklist.
• If an item or part fails during the post-sale inspection coverage period (7-days or 14-days), the item will be replaced or repaired at ADESA's option.
• If the auction chooses to reimburse the dealer for the items on the checklist (see post-sale checklist) that fail or were not discovered in the post-sale inspection and the vehicle is still within the applicable post-sale inspection coverage period, the auction will reimburse the dealer for the actual expence of repair or replacement up to a $1500 maximum.
• The vehicle must have 200 miles or less accumulated on the odometer in order for the dealer to file a dispute to the post-sale inspection findings. Vehicles driven over the 200 miles limitation will not be eligible for dispute.

POST-SALE INSPECTION TERMS AND CONDITIONS:
• The buyer is financially responsible for payment of the post-sale inspection fee regardless of whether the vehicle passes or fails inspection.
• The coverage and provisions apply only to the original buyer of the post-sale inspection. The service coverage and post-sale inspection coverage period are void once the vehicle is resold. The service coverage cannot be transferred to any subsequent wholesale or retail buyer.
• If a vehicle fails post-sale inspection and the buyer seeks a price adjustment or chooses to void the sale; the vehicle would be placed into the arbitration process and the NAAA national arbitration policy and the ADESA arbitration polocy would govern the arbitration.
• A vehicle that initially passes a post-sale inspection and is later returned by the buyer under the post-sale inspection coverage will be processed according to the NAAA national arbitration and the ADESA arbitration policy. ADESA will be responsible for discussion of arbitration issues with the seller.
• A vehicle returned for any reason under the post-sale inspection coverage must be in the same or better condition as when purchased. Further, ADESA will not reimburse a dealer for transportation, reconditioning, other work or expenses performed on the vehicle that is returned or lost profit from retail or wholesale transactions.
• The following are excluded and not covered under the post-sale inspection policy:

ο Vehicles sold "AS-IS"; these vehicles are subject to an information-only post-sale inspection report at buyer's option.
ο Vehicles with a sales price of $2,500 and under, regardless of the selling light on the block; these vehicles are subject to an infotrmation-only post-sale inspection report if purchased by the buyer.
ο Vehicles with an odometer reading of over 125,000 miles, regardless of the selling light on the block; these vehicles are subject to an information-only post-sale inspection report if purchased by the buyer.
ο Vehicles that are 10 years or older from the current calendar year; regardless of the selling light on the block; these vehicles are subject to an information-only post-sale inspection report if purchased buy the buyer.
ο Vehicles that are sold with a selling price of over $50,000; regardless of the selling light on the block; these vehicles are subject to an information-only post-sale inspection if purchased by the buyer.
ο Kit vehicles
ο Hand-built exotic vehicles (including but not limited to Aston Martin, Bentley, Bugatti, Dodge Viper, Ferrari, LaForza, Lamborghini, Maserati, Maybach, McClaren, Panoz, H1 Hummer, and Rolls Royce)
ο Trailers
ο Motorcycles
ο Watercraft
ο Recreational vehicles
ο Antiques (20 years or older)
ο Homemade vehicles
ο Modified vehicles
ο Heavy trucks and equipment
ο Vehicles or conditions specifically excluded in the most current NAAA arbitration policy

• ADESA reserves the right to limit the number of times that a dealer can use the post-sale inspection program including the right to disallow a dealer's participation in the program.
• ADESA reserves the right to modify, alter discontinue or terminate this policy at any time for any reason whatsoever, with or without notice.
• If disputes are not otherwise covered by this post-sale inspection policy, the auction will refer to the ADESA terms and conditions, the NAAA national arbitration policy and ADESA's most current arbitration policy for resolution.

This policy is effective May 14, 2012.



ADESA "AS-IS" POLICY

VEHICLE IS CONSIDERED AS-IS IF ANY OF THE FOLLOWING APPLIES:
A. Seller designates the vehicle "AS-IS"
B. The vehicle odometer reading is more than 125,000 miles
C. The vehicle is over 10 years old from the current calendar year*
D. The vehicle has a selling price of $2,500 and under

This policy applies to at auction and LiveBlock vehicles. ADESA vehicles must be designated "AS-IS" by the seller prior to the auction.

ADESA's "AS-IS" policy will supersede any comments/disclosures made in a pre-sale run listing, online condition report or any other vehicle information provided.

For "AS-IS" vehicles in (A), (B) or (C) above, all NAAA national arbitration policy seller disclosures and arbitration periods apply.

For AS"-IS" vehicles sold for $2,500 and under in (D) above, arbitration is limited to onlt the following reasons:
• Not actual miles/Inoperative odometer
• Title issues (present and history)
• Legal required issues

Sellers may offer a vehicle as "Ride and Drive" (Green Light) for any vehicle considered "AS-IS" under (B), (C), or (D) above. Buyer and seller should be aware that the seller bears all financial responsibility in the case of a successful arbitration claim by the buyer on any such vehicle. The auction will bear no financial responsibility on any such vehicle, regardless of whether the vehicle has a post-sale inspection or information is listed in error on a pre-sale run listing, online condition report or any other vehicle information.

This policy is effective May 14, 2012.

*For example, in 2012, if a vehicle is a model year older than 2002, such vehicle will automatically be AS-IS unless otherwise designated as "Ride and Drive" (Green Light) by the seller.

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Vehicle Grading Scale


Vehicle grading scale

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VEHICLE GRADING SCALE

BUY WITH CONFIDENCE ON U.S. AT-AUCTION VEHICLES*
ADESA.com offers an integrated grading guide for online vehicles - based on NAAA standards. You can sort, refine and see the grade on any vehicle in the U.S. that has an AutoVIN inspection.

• Receive objective, detailed, consistent and unbiased grading
• Identify the condition of a vehicle quickly and reliably
• Improve sale-day processes and potential arbitration issues
• Help to clarify vehicle disclosures

*Applies to at-auction vehicles in the U.S. that has a full auction inspection. Vehicle will appear with a grade as auctions retransmit their inspected sale inventory to ADESA.com. Applies to DealerBlock and LiveBlock vehicles.

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The NAAA-Recommended Vehicle Condition Grading Scale

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THE NAAA-RECOMMENDED VEHICLE CONDITION GRADING SCALE

Grade 5 - The vehicle is in excellent condition, with only minor defects in panel surfaces which do not require conventional body or paint work. Limited high quality repairs may have been performed. There are no missing, broken, or damaged parts and no visible glass damage. The vehicle's frame/structure has not been repaired or altered and is expected to measure to published specifications. The interior has no cuts, tears, or burns, does not show signs of wear and has no noticeable offensive odor. The vehicle is mechanically sound and all accessories are operable. All fluids are full and clean. Tires match by brand, size and style, and are in near new condition.

Grade 4 - The vehicle is better than average with only minor chips or scratches in panel surfaces which may require minor conventional body and paint work or paintless dent repair. The vehicle may have sustained cosmetic or light collision damage and received high quality repairs. The vehicle's frame/structure has not been repaired or altered, and is expected to measure to published specifications. A minor missing or broken part may require replacement. The interior is clean, shows minimal wear and has no noticeable offensive odors. There is no visible glass damage beyond minor pitting of the windshield. The vehicle is mechanically sound and all accessories are operable. Fluids may require service. Tires match by brand, size and style and are in good condition.

Grade 3 - The vehicle has normal wear and tear (for example, parking lot dings, small scratches, chips and/or minor broken parts). It may require minor conventional body and paint work or replacement of parts. The vehicle may have sustained cosmetic or light collision damage and has been repaired to collision industry standards, but its frame/structure has not been repaired or altered and is expected to measure to published specifications. The interior shows signs of normal wear and usage, requiring repair or replacement of parts. The windshield may be damaged. The vehicle is mechanically sound but may require maintenance or minor repair of accessories. The fluids may be low or require replacement. Tires match in size and style and are average or better.

Grade 2 - The vehicle shows signs of excessive wear and tear. The body may have dents, scratches, and body panels that require replacement. Parts may be broken and missing. The interior may show signs of excess wear with burns, cuts or tears, and non-removable stains. The vehicle may have multiple prior repairs performed at substandard levels or unrepaired collision damage. The frame/structure may be damaged, repaired or altered and may not measure to published specifications. The vehicle may have mechanical defects that prohibit it from operating properly. Repairs can be made, but the engine and/or transmission may be in poor condition. Operability of accessories is questionable. Tires may be worn or mismatched.

Grade 1 - The vehicle shows signs of severe abuse or may have sustained major collision damage. It may be cost prohibitive to extensively recondition this vehicle by automotive industry standards. The frame/structure may be damaged, repaired or altered and may not measure to published specifications. The vehicle may have missing or disconnected mechanical parts. Although operable, the vehicle is near the end of its useful life. Operability of accessories is doubtful.

Grade 0 - The vehicle is inoperative. Mechanical and body parts may be disconnected, damaged or missing. The vehicles's condition renders it suitable for dismantling or scrap.

NOTE: Frame/flood damaged/un-repairable hail damaged vehicles will not exceed a grade value of 3.

THESE GENERAL GUIDELINES ARE FOR DEFINING APPROPRIATE GRADING OF VEHICLES. THE VEHICLES HAVE TO BE JUDGED ON THEIR TOTAL CONDITION AND NOT SCTRICTLY WHETHER THEY MEET EVERY LINE OF THE DEFINITION EXACTLY. THIS GRADING SYSTEM DOES NOT TAKE INTO ACCOUNT THE MILEAGE ON THE UNIT. IT IS INTENDED ONLY TO REFLECT THE OVERALL CONDITION OF THE UNIT. MILEAGE HAS A DIRECT CORRELATION ON A VEHICLES WHOLESALE VALUE AND SHOULD BE TAKEN INTO ACCOUNT WHEN EVALUATING A VEHICLES VALUE. VEHICLE CONDITION GRADE CANNOT BE USED FOR ARBITRATION.

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Download the NAAA-Recommended Vehicle Condition Grading Scale guide

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Download the NAAA-Recommended Vehicle Condition Grading Scale Guide

Click here to download [0.3 MB]        


  • NAAA-Recommended Vehicle Condition Grading Scale Guide








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Pre-Delivery Inspections


Overview

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ACCESS DEALER-CONSIGNED INVENTORY WITH MORE PEACE-OF-MIND

AVAILABLE IN SELECT MARKETS
ADESA is bringing you more inventory with greater confidence. We have partnered with national third party inspection companies to offer a pre-delivery inspection on units purchased in selected states.

WHY PURCHASE A PRE-DELIVERY INSPECTION?

• Greater trust in the transaction with fewer surprises on delivery
• Double-check key vehicle options and features
• All cars covered by our industr y-leading arbitration policy





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What's included in your pre-delivery inspection?

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WHAT'S INCLUDED IN YOUR PRE-DELIVERY INSPECTION

Each pre-delivery inspection will be completed in compliance with ADESA’s vehicle listing category (standard, front line ready, etc.) including a full visual inspection as well as a test drive (where possible). Inspectors review the vehicle's:
• Overall vehicle condition including issues such as flood and fire
• Odometer reading
• Mechanical issues including engine, transmission, A/C, airbag light, brake function with test drive (where possible)
• Visible frame/unibody damage (undercarriage NOT inspected)

NOTE:
• Vehicles will not be released for pickup until the business day after the pre-delivery inspection has been signed off.
• Buyers may opt-out of the MANDATORY pre-delivery inspection. But in the unlikely event of a problem, the buyer waives their arbitration rights. Buyers may opt out of t he OPTIONAL pre-delivery inspection and retain the normal arbitration rights.



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How does it work?

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HOW DOES IT WORK?

1. ELIGIBLE VEHICLES: The vehicle details page will display a pre-delivery inspection icon if a pre-delivery inspection is available. The text next to the icon indicates if the pre-delivery inspection is mandatory or optional.
2. To request a pre-delivery inspection, simply select the box titled ORDER PRE-DELIVERY INSPECTION on the CONFIRM BID AMOUNT page. If t he pre-delivery inspection is mandatory, you will not be able to unselect the option.
3. Upon winning the auction, please remit payment. Do not wait for t he pre-delivery inspection to be completed.
4. Third-party inspection company will perform a full visual review of the vehicle, generally within 1–5 business days.
5. Once the inspection has been completed, an ADESA rep will call with the post sale pre-delivery inspection results.



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Am I protected?

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AM I PROTECTED?

Yes! Your purchases remain covered per ADESA’s Terms and Conditions with the following extension (if applicable): If a pre-delivery inspection process end date exceeds 4 calendar days from purchase date, buyers will receive an extension to 48 hours from receipt of vehicle not to e xceed 10 calendar days from pre-delivery inspection process end date.



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Pre-delivery inspection guide

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Icons on ADESA.com


What does the icon mean?

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WHAT DOES THE ICON MEAN?

Ever wonder what all the icons mean on the Search Results Page?

These icons signify important vehicle information that are available to you at a glance.

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Icons on ADESA.com

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Below is a list of all icons used for vehicles on ADESA.com

IconNameDescription
First Run iconFirst RunThis vehicle is in its first auction iteration.
Last Run iconLast RunThis vehicle is in its last scheduled iteration.
Promotion iconPromotionA promotion or incentive is attached to the sale of this vehicle.
Open Reserve iconOpen = ReserveThe opening bid equals the reserve price set by the seller.
Pre-Delivery Inspection iconPre-Delivery InspectionA Pre-Delivery Inspection is available for purchase.
Post Sale Inspection iconPost Sale InspectionA Post Sale Inspection is available for purchase.
Price Reduced iconPrice ReducedThe Open, Reserve or Buy Now price has been lowered from the previous iteration.
Green AutoCheck iconAutoCheckThere are no vehicle history report exceptions and no discrepancies.
Yellow AutoCheck iconAutoCheckThis vehicle has vehicle history report discrepancies but no exceptions.
Red AutoCheck iconAutoCheckThis vehicle has vehicle history report exceptions and may have discrepancies.
Standard iconStandardVehicle listing category. For a full definition please click on the Listing Catgory link on the vehicle detail page.
Front Line Ready iconFront Line ReadyVehicle listing category. For a full definition please click on the Listing Catgory link on the vehicle detail page.
OEM-CPO Eligible iconOEM-CPO EligibleVehicle listing category. For a full definition please click on the Listing Catgory link on the vehicle detail page.
As Described iconEnhancedVehicle listing category. For a full definition please click on the Listing Catgory link on the vehicle detail page.
As isAs IsVehicle listing category. For a full definition please click on the Listing Catgory link on the vehicle detail page.
Reserve Not Met iconReserve Not MetBid(s) on this vehicle have not met the seller's reserve.
Reserve met iconReserve MetBid(s) on this vehicle have met seller's reserve.
Certification Code iconCertification CodeThis vehicle has a seller specific certification. For complete details please click on the Certification link under the Incentives and Promotions section of the vehicle detail page.
Third Party Condition Report iconThird Party Condition ReportA Third Party Condition Report has been completed on this vehicle.
Auction extended iconAuction ExtendYes
No Auction Extend iconNo Auction Extend 
MVDA Clean iconMVDA CleanPreliminary sorting tool provided for convenience only. It is intended to exclude vehicles with MVDA disclosures in certain fields only (resposes to dealer turn-in questionnaires, Carproof reports and third party inspection reports). The buyer is responsible for reading all information on the vehicle detail page (including information provided through links).
Sales Event iconSales Event 
Buyer Protection Plan iconBuyer Protection PlanA Post Sale Inspection is available for purchase.
Reserve met iconIn-TransitThis vehicle is in-transit
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Download the Icons on ADESA.com guide

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Third Party Inspections


Overview of third party inspections

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Overview of third party inspections

ADESA offers you increased sales and buyers with third party inspections. We have partnered with third party inspection companies to offer inspections on units purchased.

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Why purchase a third party inspection?

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WHY PURCHASE A THIRD PARTY INSPECTION?

• Sellers that utilize a third party inspection enjoy 83% higher sales rates
• 50% more buyers view a vehicle listing with a third party inspection
• Listings with a third party inspection receive on average more than twice the number of bids






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How does it work?

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HOW DOES IT WORK?

To SELL a dealer car with a third party inspection:
• Contact your ADESA sales representative to enable access to the third party tool
• Log in to ADESA.com
• Click SELL on the main navigation bar and then CREATE on the sub-navigation bar
• Check the ORDER INSPECTION(S) option, enter VIN(s) and click the ORDER INSPECTION(S) button.
• Select AutoVIN as your third party inspection provider
• Validate VIN(s) and if needed add more VINs to be inspected. When ready to submit the third party inspection(s) click the REQUEST CONDITION REPORT button
• An AutoVIN inspector is then dispatched
• Once the inspection is completed, ADESA notifies you via email
• Price and release the vehicle to online auction on ADESA.com
• You will receive an invoice at month-end for all the inspections completed for that month.

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AutoVIN

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Get the AutoVIN Advantage

• Trusted condition reports include a 165-point inspection of the vehicle
• Remote real-time condition report technology saves time and eliminates costly errors.
• Professional support with 250 field agents for the United States and Canada.

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Download the Third Party Inspection flyer

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ADESA Mobile


Overview of ADESA Mobile

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Overview of ADESA Mobile

It is more convenient to buy and sell wholesale online. This mobile site is supported for the following mobile devices: iPod, iPhone, Android, Palm and BlackBerry.

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How it works

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HOW IT WORKS

To access the mobile site, visit ADESA.com on your mobile browser and you will be automatically redirected to the mobile-optimized site.






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Features

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FEATURES

Features to the mobile-optimized site—all from the convenience of your mobile device:
• Access a wide variety of wholesale online inventory, 24/7
• Search for vehicles or place bids directly from your Smartphone
• Track your auction status, track vehicles on your Watch List and get full vehicles details
• Access national pricing data, market guide averages and post-sale results

Test drive the mobile site today.

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Download the ADESA Mobile flyer

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Partner Assisted Listing Service (PALS)


Overview of PALS

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INCREASE EXPOSURE, TIGHTER TURNS

A CONVENIENT WAY TO TURN WHOLESALE INVENTORY INTO ONLINE LISTINGS
Export your inventory to ADESA and you’re just a click away from making your aged or trade-in units available to thousands of active buying dealers. “Partner Assisted Listing Service” (PALS), and has partnered with the leading online vehicle listing, merchandising and marketing companies to receive your aged and trade-in wholesale inventory and pictures automatically.

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How does it work?

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HOW DOES IT WORK?

1. Ask your inventory management partner to export your inventory to ADESA. Or we will take care of it: Contact your ADESA dealer sales rep or send us an email at pals@adesa.com.
2. Once we have your information, your cars will be automatically loaded to “pending release”.
3. Login to ADESA, set the wholesale pricing and release to auction.




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Follow these tips to protect your reputation as an online seller

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FOLLOW THESE TIPS TO PROTECT YOUR REPUTATION AS AN ONLINE SELLER

• List units with the correct VIN, options and mileage.
• Accurately note any damage, including prior damage that’s been repaired.
• Add pictures of the damaged items, so buyers know what they are getting.
• Avoid double-sold units. Once a bid meets your reserve, remove the vehicle from your "available for sale" lot and lists.
• If you have a vehicle with the title absent, make sure the vehicle is listed that way.

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Partners

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PARTNERS

Inventory Partner Name Website Email for new dealer set-up

30Dayturn www.30dayturn.com accounts@30dayturn.com
All Auto Network www.allautonetwork.com support@allautonetwork.com
Areacars.com www.areacars.com mark@areacars.com
ASI (Auction Software Inc) www.aucsoft.com 4sales@aucsoft.com
Auction 123 www.auction123.com Support@Auction123.com
Auto Auction Solutions www.autoauctionsolutions.com ron@autoauctionsolutions.com
Auto Exact www.autoexact.com info@autoexact.com
Auto Fusion www.autofusion.com support@autofusion.com
Auto Revolution www.autorevolution.com inventory@autorevolution.com
Auto Search Technologies www.autosearchtech.com russ@autosearchtech.com
Autobase www.autobase.com webmaster@autobase.com
AutoConx www.autoconx.com support@autoconx.com
AutoExperts USA www.autoexpertsusa.com support@autoexpertsusa.com
AutoExpress www.autoexpress.com josh@goautoexpress.com
Autofunds www.autofunds.com sales@autofunds.com
AutoJini www.autojini.com support@autojini.com
Autolotmanager www.autolotmanager.com support@autolotmanager.com
Automanager www.automanager.com support@automanager.com
AutoRevo www.autorevo.com support@autorevo.com
AutoSoft www.autosoft.com DataExtractSupport@autosoft-asi.com
AutoSweet www.autosweet.com support@autosweet.com
AutoUplink USA www.autouplinkusa.com support@autouplinktech.com
Boost Motor Group Inc. www.boostmotorgroup.com sales@boostmotorgroup.com
Carbase www.carbase.com support@carbase.com
Carsforsale.com www.carsforsale.com exports@carsforsale.com
CarThink www.carthink.com data@carthink.com
CDM Data www.cdmdata.com support@cdmdata.com
Chroma Cars www.chromacars.com inventory@chromacars.com
Cobalt Group www.cobalt.com cobaltecaresupport@cobaltgroup.com
Cyber Dealer www.cyberdealer.biz paul@cyberdealer.biz
Dealer Car Search www.dealercarsearch.com dataexports@dealercarsearch.com
Dealer 123 www.dealer123.com support@dealer123.com
Dealer Active www.dealeractive.com info@dealeractive.com
Dealer Ebiz www.dealerebiz.com support@dealerebiz.com
Dealer Front www.dealerfront.com terrydealerfront@gmail.com
Dealer Fusion corp.dealerfusion.com support@dealerfusion.com
Dealer HD www.dealerhd.com sales@dealerhd.com
Dealer Impact www.dealerimpact.com sales@dealerimpact.com
DealerMotive www.dealermotive.com support@dealermotive.com
DealerPeak www.dealerpeak.com data@dealerpeak.com
Dealer Serve www.dealerserve.com support@dealerserve.com
Dealer Specialties www.dealerspecialties.com support@getauto.com
Dealer.com www.dealer.com support@dealer.com
Diamond Lot www.diamondlot.com james@diamondlot.com
Digital Motorworks www.dmotorworks.com support@digitalmotorworks.com
Ebiz Autos www.ebizautos.com support@ebizautos.com
eCarList www.ecarlist.com feeds@ecarlist.com
Extreme Dealer Solutions www.extremedealersolutions.com Ken@ExtremeDealerSolutions.com
Finance Express www.financeexpress.com dmoderi@financeexpress.com
Firstlook www.firstlooksolutions.com sales@firstlook.biz
Frazer www.frazer.biz stewart@frazer.biz
FridayNet www.fridaynet.com support@fridaynet.com
Genesys Systems www.gensystem.com jff@gensystem.com
GT Access www.gtaccess.com jeff@gtaccess.com
HomeNet www.homenet.com support@homenetauto.com
iPublishers www.ipublishers.com support@ipublishers.com
JTZ Enterprise www.jtzenterprise.com webmaster@jtzenterprise.com
Liquid Motors www.liquidmotors.com setup@liquidmotors.com
LotBoys www.lotboys.com sean@lotboys.com
MJMI www.mjmi.com support@mjmi.com
Motorlot www.motorlot.com support@motorlot.com
NetLook www.netlook.com Support@netlook.com
Nexteppe www.nexteppe.com Support@nexteppe.net
On Point IM www.onpointim.com shaun@infobridge.net
Platinum Dealer Services www.platinumdealerservices.com support@platinumdealerservices.com
PRIOS www.prios1.com prios@prios.com
ProMax Online www.promaxonline.com darlasmith@promaxonline.com
Redline www.redlineadvantage.com mrubino@redlineadvantage.com
Re-Pros www.re-pros.com support@re-pros.com
Seritas LLC www.seritas.com scott@seritas.com
Smart Web Concepts www.smartwebconcepts.com support@smartwebconcepts.com
Studio Bowen www.studiobowen.com rlbowen@studiobowen.com
Teton Solutions Group www.tetonsolutionsgroup.com josh@tetonsolutionsgroup.com
TK Carsites www.tkcarsites.com sales@tkcarsites.com
Transworld Data www.windowstickers.biz april@windowstickers.biz
V12 Software www.v12software.com help@v12software.com
Vauto www.vauto.com support@vauto.com
Vin Drive www.dealerwebsites.com sales@vindrive.com
Vin List www.vinlist.com james@totalwebmanager.com
Vin Solutions www.vinsolutions.com support@vinsolutions.com
Vin Tracker www.vintracker.com jeff.holman@vintracker.com
Walk The Lot www.walkthelot.com support@walkthelot.com
Wayne Reaves www.waynereaves.net support@waynereaves.com
Yourcarlot.com www.yourcarlot.com todd@gwmarketing.net
Zipzoomauto www.zipzoomauto.com support@zipzoomauto.com

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Download the PALS flyer

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