Need title support on an ADESA Clear-purchased vehicle? Our support team is happy to help!
We are available Monday-Friday 8 AM to 8 PM EST at (888) 526-7326, via chat directly from ADESA.com, or email at support@adesa.com.
If emailing your title support request, please send a separate email for each vehicle you need support with, and include the VIN in the subject line.
Late Title
- On average, we send the title 3-5 business days after confirmation of the sale.
- Title Absent (Blue Light) Inventory: Title Absent timeframe is subject to state guidelines.
- Title Present Inventory: If you do not have tracking within 3 to 5 business days after the confirmation of sale, please submit an inquiry.
Title Error
- Please let our team know of the correction needed, and we will review it to confirm our next steps and the correction timeline.
- Our team may request title scans or further supporting documentation.
Duplicate Title Request
- If the most recent title is printed in Carvana’s name, ADESA/Carvana can obtain a duplicate copy at the buying dealer’s request.
- The duplicate fee depends on the title state and ranges from $100 to $200.
- An Invoice will be emailed to the requestor, which can be paid online via credit card or ACH.
- Upon receipt of payment, Carvana will request a duplicate title from the issuing state.
- ADESA will confirm the ETA once requested.
If the requested title falls outside of the standard request, you will be notified by Carvana before receiving an invoice.
For example, California/Florida duplicate title price can range up to $200.
Odometer Exempt Title
Why Does My Title Say “Exempt”?
“Exempt” means the vehicle is not required by federal law to have an odometer reading listed on the title.
Under 49 CFR § 580.17, vehicles that reach a certain age no longer require odometer disclosure during ownership transfers.
When Does A Vehicle Become Exempt?
– Model year 2010 and older: exempt after 10 years
– Model year 2011 and newer: exempt after 20 years
Once a vehicle reaches that age threshold, the title will show “Exempt” in the odometer section.
Does “Exempt” Mean There’s A Problem With The Mileage?
– No. “Exempt” does not mean the mileage is unknown, inaccurate, or altered. It simply means the vehicle is old enough that mileage reporting is no longer required by federal law.
Is “Exempt” the Same as “TMU” (True Mileage Unknown)?
– No — they mean very different things.
Term
Meaning
Impact
Exempt
Vehicle is legally excluded from odometer disclosure (due to age)
Not a negative brand. Does not affect vehicle history or valuation.
TMU (True Mileage Unknown)
Mileage cannot be verified as accurate.
Considered a negative brand. May affect valuation.
Why Does it Matter For Resale or Financing?
Some lenders or valuation systems may confuse “Exempt” with “TMU.” In fact, “Exempt” is a neutral legal status and does not reduce vehicle value. Buyers, dealers, and lenders should treat an “Exempt” title as compliant with federal odometer rules.
Why Do Some Titles Still Show Mileage?
Some states may still print mileage even on exempt titles, but all states are required to honor the federal exemption. The “Exempt” status is what legally applies.
Key Take Aways
- “Exempt” = meets the federal age exemption for odometer disclosure
- Not a negative brand
- Does not affect value or history
- All states must honor the federal exemption